FAQs

✈Worldwide Free Shipping  For Orders Over $79.99✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $79.99
• We ship to almost every country in the world. 

Delivery Time

• Order Processing: 2-5 Business Days.
• Standard Shipping Time: 7-20 Business Days.

 Country Shipping Time

United States 8-14 BusinessDays

Canada 8-14 Business Days

Australia 8-15 Business Days

United Kingdom 7-12 BusinessDays

Mexico 10-16 Business Days

Germany 7-12 Business Days

Italy 7-12 Business Days

Singapore 8-14 Business Days

France 7-12 Business Days

Spain 7-12 Business Days

Netherlands7-12 Business Days

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@mail.elvicoo.com

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
Facebook: @Elvicoo
E-mail: contact@mail.elvicoo.com

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

If you have not received your order within the expected shipping times (check delivery times),please contact us in the following ways:
Facebook: @Elvicoo
E-mail: contact@mail.elvicoo.com


We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: 

If you need any further assistance with tracking your order. Please contact us in following ways:
Facebook: @Elvicoo
E-mail: contact@mail.elvicoo.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

We accept cancellations before the product has been shipped or produced. If the order is canceled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order.

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Refund Policy

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email:contact@mail.elvicoo.com within 24 hours of placing your order.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add contact@mail.elvicoo.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.

Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.